WP Experts - WordPress Made Worry-Free

FAQs

Questions about WordPress maintenance, pricing, or support? You’re in the right place. We’ve put together clear answers to help you understand how WP Experts works and which plan is right for your site.

WP Experts specializes in comprehensive WordPress website maintenance and support. Our services include plugin and theme updates, WordPress core updates, daily backups, malware scanning, security monitoring, and performance optimization. We ensure your site runs smoothly, loads quickly, and stays secure so you can focus on growing your business.

It depends on how active and important your website is.

Essential is ideal for smaller sites that don’t change often and just need the fundamentals handled correctly. Updates are performed monthly with bi-weekly backups.

Boost is our most popular plan. It’s designed for growing business sites and includes more frequent updates, weekly backups, WooCommerce support, performance optimization, staging support, and monthly development time.

Boss Mode is built for mission-critical, high-traffic, or revenue-generating websites. It includes weekly updates, daily backups, real-time monitoring, advanced security rules, performance tuning, and expanded development time.

All WP Experts plans include daily database backups, which protect your site’s most important changing data (orders, form submissions, content updates).

File backups are performed based on your plan:

  • Essential: Monthly full file backups

  • Boost: Biweekly full file backups

  • Boss Mode: Weekly full file backups

Daily incremental changes are captured between full snapshots, giving you strong recovery coverage at every tier.

When a staging site is available (or can be set up), Boost and Boss Mode can test updates in staging first for safer deployments. Essential updates are typically applied directly to the live site with safeguards in place.

If an update causes an issue, we troubleshoot and restore functionality as quickly as possible using rollback steps and clean backups. Higher plans receive priority issue resolution, so you’re moved to the front of the line.

Yes. WooCommerce and other e-commerce sites require additional care. Our Boost and Boss Mode plans plans include WooCommerce and complex plugin support to help ensure smooth updates, reliable checkouts, and stable performance.

Boost and Boss Mode plans include monthly development time that can be used for small tasks such as:

  • Content updates or page edits

  • Plugin configuration

  • Fixing minor errors or layout issues

  • Speed and performance improvements

  • Form updates or small feature tweaks

Larger projects are quoted separately so there are no surprises.

Yes. You can upgrade or downgrade anytime. If your site grows (traffic, WooCommerce, more plugins), moving to Boost or Boss Mode is straightforward.

No long-term contract. Plans are subscription-based and you can cancel anytime.

Yes. Plans can be canceled at any time with no long-term contracts. Your site remains covered through the end of your billing period. Annual plans are eligible for prorated refunds. To cancel, log into your account and manage your subscription, or submit a support ticket for help.

Yes. We offer a 30-day money-back guarantee on all new maintenance plans. Website care isn’t magic — it’s consistent, thoughtful work. If during your first month you feel the service isn’t delivering peace of mind, let us know and we’ll make it right or issue a refund. See full guarantee

You can start with our knowledge base or FAQs, or ask Tinker, our AI assistant, for quick answers.
If you are still in need of support the next step would be to submit a support ticket.

Support tickets allow you to attach screenshots or files and help us resolve issues faster. Priority response is available on higher-tier plans.

WP Experts

“WP Experts handles over 100 of our client sites — flawlessly.”

Partnering with them has completely transformed our maintenance workflow.
Faster support, fewer issues, and our clients think we built a support department overnight.

WP Experts is the WordPress support team helping power our success.

— Brian B., Hosting Partner

“We sleep easier knowing WP Experts is watching our website.”

Working with WP Experts has been a game-changer for our website. They are incredibly reliable when it comes to ongoing site maintenance—quick to respond, thorough with their work, and easy to communicate with.

It’s such a relief knowing our website is in good hands. Highly recommend!

Anne M., TriCryo Erie

“Night and day difference.”

Our WordPress site is faster, more secure, and finally stress-free to manage.
When we need help, an actual human responds quickly and thoroughly addresses our issue.

WP Experts delivers peace of mind every single month.

—Bill R., Reigel Electrical Services

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