Getting Started

What information do I need to provide for onboarding?

2 months ago

To get your site fully connected to our system, we need a few key details: your WordPress admin URL, a username, a password, and either FTP or hosting control-panel access.…

Why does my onboarding status still show incomplete? I already submitted my info.

2 months ago

If you’ve already sent your One-Time-Secret link, you’re all set—your site is in the queue. Onboarding can take 24–48 business hours, and the system will continue to show the “incomplete”…

Can I create a temporary admin account for onboarding?

2 months ago

Absolutely. Creating a temporary admin account is a simple, secure way to grant us access without sharing your personal login. Many clients prefer this because it keeps their primary account…

How do I get started with WP Experts?

2 months ago

Getting started is straightforward. Begin by gathering your WordPress admin login and either FTP or hosting credentials. You’ll submit everything securely through One Time Secret, so your information stays protected. Once…

What if I don’t know my WordPress or FTP password?

2 months ago

No problem at all—this happens often. For your WordPress login, select “Lost your password?” on the login screen and follow the reset link sent to your email. For FTP or…

Why should I choose a maintenance service instead of doing it myself?

2 months ago

Keeping a WordPress site healthy isn’t a one-time chore—it’s an ongoing cycle of updates, security checks, performance tuning, backups, and troubleshooting. Doing it yourself means carving time out of your…

How long does onboarding take?

2 months ago

Once you submit your credentials, the onboarding process usually takes 24–48 business hours. During that window, we securely verify access, connect your site to our monitoring and maintenance tools, run…