Support and Troubleshooting

Do you offer emergency support?

2 months ago

Yes. Emergency issues are given top priority. If your site goes down, experiences a major error, or has a security breach, our team jumps in to restore functionality as quickly…

Can I request site changes outside of maintenance?

2 months ago

Yes. Standard maintenance covers updates, backups, monitoring, and security, but anything beyond that—such as design tweaks, new features, layout changes, or custom development—falls outside routine maintenance. Those requests can still…

What if I see errors after an update?

2 months ago

Let us know right away. Our team reviews your site after every update, but it’s still possible for something subtle—like a map, form, or internal page element—to slip through unnoticed.…

What is the average response time?

2 months ago

Most support tickets are answered and resolved within 24–48 business hours, depending on the complexity of the request. Simple issues are often handled even faster. Critical or emergency issues are…

How do I contact support?

2 months ago

You can reach WP Experts in several ways: submit support ticket through your dashboard, email us at [email protected], give us a call, or use live chat if you prefer quick, real-time…